1.Question: How can I contact ZOPHIL?
Answer: Here is my contact method. If you have any problem with order. Please feel free to contact us.
2.Question: Can I get free shipping?
Answer: It is OK. Please choose "China Post Ordinary Small Packet Plus" or other shipping method shown as “free shipping”. It will not cost you any shipment.
3.Question: I need the goods in 7 days. Is it possible?
Answer: It is possible. Please contact Customer Service. Tell them your requirement. They will choose the properest shipping method for you.
4.Question: What means “FUND PROCESSING”?
Answer: “FUND PROCESSING” means the order was completed. The money will be sent to seller. If you have not received the goods, please do not worry and wait for your goods safely. ZOPHIL will be responsible for your order until you get what you want.
5.Question:Do you have the styles or size which do not displayed?
Answer: Our products are customizable. If you need any other styles or size, please let us know. We will do our best to help you.
6.Question: 60 days past, I still have not received the goods. What can I do?
Answer: We are very sorry for it. Please do not worry. Contact us, we will refund you or resend a new packet to make up for your loss. We will not let our customer bear any loss. Customer means everything.
7. Question: Can I have a invoice?
Answer: We have commercial invoice for customers. Please send your e-mail address to us. We will send you the invoice.